Located on a private island, Misool is an exclusive dive resort and conservation centre. It's the ultimate tropical holiday hideaway.
How would you describe One Eleven in a nutshell?
One Eleven is a small, private resort in an exclusive setting with just nine vacation villas in Seminyak, Bali.
Our vacation guests come to One Eleven because of its private, quiet, personalised service and attention to detail whilst being in close proximity to the upscale restaurants, nightlife and shopping in Seminyak, as well as its many beaches.
How would you describe your philosophy at the resort?
I’ve been in the hospitality business a long time, and it’s one of those industries where at the end of the day you’re there to please. If the guests want something that’s not on the menu, for example, we go out of our way to make sure they get what they want. My philosophy is to do whatever it takes to make a guest happy. As long as it’s legal.
What makes your retreat so special?
All we can do is provide very comfortable, spacious, private accommodations, but the employees really make the experience.
We have eight butlers, so there’s one on call at all times. When the guests arrive at the airport, a butler is there to meet them. He might bring them cocktails at five o’clock or other special types of treats, little surprises here and there, or he might pick up on what their favorite food is and suggest a good local restaurant. It’s the small things.
We get very good comments, and the guests always talk really highly of the staff.
Do most vacation guests stay at the villas, or do they venture out to explore the area?
It depends on how long they’re staying on vacation. If guests are only staying a few days, many will stay in the villa and pamper themselves. They may venture out for dinner. Guests staying longer usually stay in for a few days, but then go out for the other days.
How long would you recommend to stay to get the full One Eleven resort experience?
It wouldn’t take more than two hours to start feeling relaxed. If I had a two-week holiday, I would stay five or six nights with us in Seminyak and maybe five or six days somewhere else on the island.
What has been the most rewarding thing working at One Eleven?
The biggest reward is guests leaving happy and wanting to come back, and telling their friends about it. That means we’ve done a good job.
Guests really appreciate the personal attention of One Eleven. The guests feel they’re taken care of more. The staff really goes over and above giving the guests whatever they need. We get a lot of different nationalities here who all have different perspectives and needs, but we generally learn from those.