Verfied Welcome Beyond stay
We were a group of 5 adults, and stayed for a week. We wanted to simply relax during the trip and booked the half board option with the private chef. The villa itself is nice enough but didn't feel there was any point having a housekeeper or a private chef and could have easily done away without those added options.
Overall whilst we felt like nothing was super terrible, everything felt like it was done to a bare minimum and didn't feel like it was worth the stay considering the price paid (we booked through Welcome Beyond).
Pool was relaxing, space was large, well decorated and cozy. We also liked the fact that it wasn't located in central Morocco as this allowed a slower pace of life.
— Poor communication with the owner, Arnaud. We 'confirmed' our stay in March with a view to stay in September and paid a deposit promptly then. I contacted him in August wanting to settle the remainder but I had to constantly chase him to send through an invoice. It took an entire month to get anything from him (which was making me anxious as we were due to fly out in the next 2 weeks). The confirmation came in the form of a "typed out email" - and I asked for a pdf or official invoice to be send through he said it was a busy period for him and he would sent it soon. I'm still waiting for that invoice today... To be honest up until we entered the villa the lack of official documents led me to consider if the entire thing was a scam as we never formally received any confirmation or signed any documents.
— Arnaud arranged the airport return taxis and told us it would cost 500 dirham. When it came down to paying for it at the end of our trip the housekeeper said that we would have to pay 600 dirham.
— Shower in one of the rooms was clogged, and would overflow after 1 min and wasn't fixed after it was brought to the housekeeper's attention. Then the shower head literally broke off in another bathroom and it wasn't usable.
— Towels were not changed at all during our stay. We would put dirty towels on the floor, and we would find them folded back 'as though they were new' in the bathrooms (I confirmed this as makeup got on one of the towels hence I put it on the floor but found the same makeup stain on the folded 'new' towel later). We did not expect a daily change but as we were there for 7 days we expected them to be changed at least once or twice considering there was a housekeeper.
— WiFi was terrible and was practically unusable. Not the end of the world as we wanted to relax but it was just annoying when we were trying to google for things to do.
— Facilities were not accurate. Although listed on the villa's website, there were no 'Bose speakers' or any speakers at all. It states that there is a communal 'tennis court with complementary rackets', but when we went to the clubhouse it was deserted and not maintained and hence could not borrow any rackets to play. The communal pool by the clubhouse was also not maintained and was full of leaves.
— More often than not there was not enough food during lunch or dinner (and we're not particularly big eaters). The food served to us would feed 3-4 people at most, and definitely not 5. There was also nothing in the villa for us to eat if we were still hungry. We paid 29 euro per person for the half board option which we were told would include unlimited soft drinks – there were no soft drinks. We only had still water and it felt like sparkling water was rationed (1 bottle of sparkling only for all of us per meal). There was only still water in the fridge for us to help ourselves with.
— There was a locked pantry which we couldn't access so we didn't have any idea if there was no food at all or if it was being rationed out to us.
— There were amazing baked smells coming from the kitchen a couple of times throughout our stay and we were so excited to eat these, but then later found out that these were not for us and they had baked stuff for themselves... Not the end of the world as our half board didn't include snacks (I guess) but it was just weird how the space was used as their personal kitchen.
— For the first 2 days we asked for mint tea to be prepared, and on day 3 we asked again but was told that 'there was no more mint' (we only asked for 1 pot per day, so it wasn't like we were drinking an absurd amount) and considering there was nothing else for us to drink this was pretty disappointing. That same day there was also no milk left so we wouldn't make another type of tea. This wouldn't typically be a problem if we could get to a grocery shop but being in the middle of nowhere we literally couldn't do this and had to just drink still water.
— We got frustrated on day 4 as there was nothing to drink or eat and ended up booking a taxi to a supermarket to stock up on mint, milk and snacks. We also found that we were limited to booking cabs through the villa only as it was in such a remote location and found it to be expensive for the city (the return trip to supermarket cost us 400 dirham).
— Breakfast was limited and was identical throughout our stay. Each day we had moroccan pancakes, chopped up fruit (apples pears and peaches only), 1 plain yogurt per person, and honey, butter, strawberry jam and Laughing Cow cheese triangles. We had Nutella on the first day but once it ran out on day 3 it was not replenished and we never saw Nutella again...
— Food was not freshly cooked. In the fridge we found pre-cooked pancakes and other foods. They microwaved this before serving it.
— We were asked for dietary restrictions prior to our arrival and we stated that there was one pescatarian/vegetarian in our group but this was not catered for upon arrival. As per the previous points, food was already very limited and there was no replacement 'main' for that one person as main meals were either chicken or lamb (1 piece each) and he ended up having to eat his fill in bread. When we mentioned this to the chef, she just added more veg to the meat dish (so for example instead of a chicken tagine it would be a chicken and veg tagine all in one). Luckily he wasn't fussy and just picked out the meat from the dish, but please be aware if you are planning on staying and are a strict vegetarian or pescatarian.
— There was no proactive hospitality or anything of the like, we had to ask for everything (quite literally). Which again is fine but we might as well have self catered.